Use cases/Website + customer-facing

Support / Outage Report

Triage website issues with structured technical context.

The problem with support forms

  • Users write 'site is broken' with no details
  • Missing URL, browser, or error message
  • No way to assess severity without back-and-forth
  • Technical users frustrated by rigid dropdowns

How NativeForm fixes this

  • Conversation asks the right follow-up questions
  • Guided questions capture URL, browser, and error details
  • Smart Fields score urgency based on impact description
  • Natural language means users describe issues in their own words

Describe it. AI builds it.

Tell NativeForm what you need. It generates the right questions. When users struggle to answer, AI helps them go deeper to give you richer, more complete responses.

You say

"I need a support form for website outage reports"

NativeForm generates
  • What's the issue you're experiencing?
  • What's the URL of the affected page?
  • Do you see any error messages?
  • Is this happening for everyone or just you?
  • When did you first notice the problem?

Smart Fields: insights, not just data

Define what you want to extract. AI reads each response and computes actionable fields: sentiment, urgency, categories, scores. No manual tagging, ever.

Urgency

Prompt: Rate severity: low, medium, high, critical based on impact

Response says

"Checkout is completely down, we can't take orders"

critical
Issue type

Prompt: Categorize: outage, slow performance, bug, UI issue, other

Response says

"Page shows 500 error"

outage

Checkbox data vs real insights

AI helps users articulate what they really mean. The result: responses you can actually act on.

Traditional support form
Issue: Checkout error
URL: checkout.example.com/payment
Steps to reproduce: Try to pay → error
Error text: 500 / internal server error
Environment: Chrome, macOS
Started: Today
Scope: Not sure
Impact: People can't checkout
Urgency: high
NativeForm support
Issue: Checkout page returns 500
URL: checkout.example.com/payment
Steps to reproduce: Go to /payment → submit card → 500 error
Error text: 'Internal Server Error'
Environment: Chrome 120, macOS
Started: ~2 hours ago
Scope: All users (tested incognito)
Impact: Can't process orders
Issue type: outage (Smart Field)
Urgency: critical (Smart Field)

Now, act on it

This is where it all comes together. Smart Fields become triggers. Route urgent issues instantly. Alert the right team based on sentiment. Update your CRM with qualified leads. All automatic, all based on AI understanding.

Make
n8n
New report
Log to incidents sheet
If Urgency = criticalAI
Page on-call team
If Issue type = outageAI
Create P1 incident
If Urgency = lowAI
Add to backlog

Works with 1000+ apps via Make, n8n, and Zapier

+ more

Ready to transform your support / outage report?

Request early access and tell us about your use case. We'll help you set up a form that actually works.

Request early access

The early access form is built with NativeForm.