Use cases/Product + growth

NPS Follow-up

Turn scores into actionable insights.

The problem with NPS surveys

  • A number tells you sentiment, not why
  • Open-ended responses ignored or skimmed
  • No way to act on 'what could we improve?'
  • Promoters and detractors get the same follow-up

How NativeForm fixes this

  • Conversational follow-up feels natural, not like a survey
  • Smart Fields extract themes from every open response
  • Query your data: 'What do detractors complain about most?'
  • Actionable categories, not just vibes

Describe it. AI builds it.

Tell NativeForm what you need. It generates the right questions. When users struggle to answer, AI helps them go deeper to give you richer, more complete responses.

You say

"I need an NPS follow-up survey with contextual questions"

NativeForm generates
  • On a scale of 0-10, how likely are you to recommend us?
  • What's the main reason for your score?
  • What could we do better?
  • What do you like most about us?

Smart Fields: insights, not just data

Define what you want to extract. AI reads each response and computes actionable fields: sentiment, urgency, categories, scores. No manual tagging, ever.

Theme

Prompt: Primary theme: pricing, product, support, onboarding, reliability

Response says

"Took forever to understand how to set things up"

onboarding
Actionable

Prompt: Is there a clear action we can take? yes/no

Response says

"Need more video tutorials"

yes

Checkbox data vs real insights

AI helps users articulate what they really mean. The result: responses you can actually act on.

Traditional NPS follow-up
Score: 6
Why: Could be better
Improve: More features
NativeForm NPS
Score: 6 (passive)
Why: Onboarding was confusing, took 2 weeks to figure out
Improve: Better tutorials, sample projects
Theme: onboarding (Smart Field)
Actionable: yes (Smart Field)

Now, act on it

This is where it all comes together. Smart Fields become triggers. Route urgent issues instantly. Alert the right team based on sentiment. Update your CRM with qualified leads. All automatic, all based on AI understanding.

Make
n8n
New NPS response
Add to NPS tracker
If Score ≤ 6AI
Alert customer success
If Score ≥ 9AI
Send referral invite
If Actionable = yesAI
Create action item

Works with 1000+ apps via Make, n8n, and Zapier

+ more

Ready to transform your nps follow-up?

Request early access and tell us about your use case. We'll help you set up a form that actually works.

Request early access

The early access form is built with NativeForm.