Use cases/Product + growth

User Feedback

Understand sentiment and themes without manual tagging.

The problem with feedback forms

  • Feedback piles up in a spreadsheet nobody reads
  • Manual tagging is slow and inconsistent
  • Can't see patterns until someone analyzes it
  • Positive and negative mixed together

How NativeForm fixes this

  • Auto-categorization by theme: UI, performance, pricing, features
  • Sentiment scoring on every response
  • Actionability detection: complaint vs. suggestion vs. praise
  • Query your feedback: 'What do people say about pricing?'

Describe it. AI builds it.

Tell NativeForm what you need. It generates the right questions. When users struggle to answer, AI helps them go deeper to give you richer, more complete responses.

You say

"I need a feedback form for my SaaS product"

NativeForm generates
  • What's on your mind?
  • Is this about a specific feature?
  • How important is this to you?
  • How would you like us to respond?

Smart Fields: insights, not just data

Define what you want to extract. AI reads each response and computes actionable fields: sentiment, urgency, categories, scores. No manual tagging, ever.

Sentiment

Prompt: Overall sentiment: positive, neutral, negative

Response says

"Love the product but wish it was faster"

neutral
Theme

Prompt: Categorize: UI, performance, pricing, features, onboarding, other

Response says

"Dashboard takes forever to load"

performance

Checkbox data vs real insights

AI helps users articulate what they really mean. The result: responses you can actually act on.

Traditional feedback form
Feedback: The app is slow and the pricing is confusing
Feature/area: Dashboard
Details: Feels sluggish and I'm not sure which plan to pick
NativeForm feedback
Feedback: Dashboard takes ~8s to load on large projects + pricing tiers are hard to compare
Feature/area: Dashboard + pricing page
Theme: [performance, pricing]
Sentiment: negative
Type: complaint
Actionable: yes
Feature mentioned: dashboard loading
Pricing issue: tier comparison unclear

Now, act on it

This is where it all comes together. Smart Fields become triggers. Route urgent issues instantly. Alert the right team based on sentiment. Update your CRM with qualified leads. All automatic, all based on AI understanding.

Make
n8n
New feedback
Add to feedback database
If Sentiment = negativeAI
Alert customer success
If Sentiment = positiveAI
Add to testimonials pipeline
If Theme = pricingAI
Route to revenue team

Works with 1000+ apps via Make, n8n, and Zapier

+ more

Ready to transform your user feedback?

Request early access and tell us about your use case. We'll help you set up a form that actually works.

Request early access

The early access form is built with NativeForm.