Document what happened with structured timeline and impact.
Tell NativeForm what you need. It generates the right questions. When users struggle to answer, AI helps them go deeper to give you richer, more complete responses.
"I need an incident report form for production issues"
Define what you want to extract. AI reads each response and computes actionable fields: sentiment, urgency, categories, scores. No manual tagging, ever.
Prompt: Based on impact: sev1 (critical), sev2 (major), sev3 (minor), sev4 (low)
"1,200 failed transactions, payment service down"
Prompt: Root cause type: infrastructure, code, config, external, human-error
"Database connection pool was exhausted"
AI helps users articulate what they really mean. The result: responses you can actually act on.
Title: Payment API outage Detected: Jan 5 afternoon Resolved: Jan 5 Impact: Some payments failed Root cause: Database issue Contributors: Traffic spike Prevention: Add monitoring
This is where it all comes together. Smart Fields become triggers. Route urgent issues instantly. Alert the right team based on sentiment. Update your CRM with qualified leads. All automatic, all based on AI understanding.
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